Effective Date: 1 January 2025
This Privacy Policy explains how Happy Life Mall (“we”, “our”, or “us”) collects, uses, discloses, stores, and protects your personal data when you interact with us through our website hosted on Hostinger, mobile applications, WhatsApp, and any other communication channels.
By visiting or using our services, you consent to the collection and processing of your personal data in accordance with this Privacy Policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. What Personal Data We Collect
We collect and process the following types of personal data:
A. Information You Provide Directly
- Full namName
- Email address
- Phone number (including WhatsApp number)
- Billing and shipping addresses
- Payment details (processed via third-party payment gateways)
- Purchase history
- Messages or inquiries sent to us
- Any other information you voluntarily provide (e.g. survey answers, social media interaction)e
B. Information Collected Automatically (Future Use)
When you visit our website, we may automatically collect information including:
- Process and fulfil your orders
- Communicate order updates via WhatsApp, SMS, or email
- Provide customer support
- Manage your account or preferences
- Detect and prevent fraud or misuse
- Improve our website, content, and services
- Send you marketing messages or promotions (with your consent)
- Comply with legal obligations
2. How We Use Your Personal Data
We use your personal data to:
- To process and fulfill your orders
- To deliver customer support and respond to inquiries
- To personalize your shopping experience
- To improve our website, services, and marketing efforts
- To send updates, promotions, or offers (only with your consent)
- To comply with legal and regulatory requirements
3. Marketing & Communications
We may send you marketing materials via:
- WhatsApp or SMS
- Social media (if applicable)
You may opt out of marketing communications at any time by replying “STOP” or clicking the unsubscribe link (if available).
Note: Even if you opt out of marketing, you may still receive transactional or service-related messages.
4. Disclosure of Your Personal Data
We do not sell your personal data. However, we may share it with:
- Payment processors (e.g. iPay88, Stripe, etc.)
- Delivery partners (e.g. courier or postal services)
- Customer support systems (if integrated in the future)
- Marketing partners (e.g. WhatsApp API, SMS gateway providers)
- Legal or regulatory bodies, when required by law
- Future analytics or advertising tools (e.g. Google Analytics, Meta Ads)
In the event of a business transfer (merger, acquisition, or sale), your data may be disclosed to the relevant party as part of the due diligence process or business continuation.
5. Cookies and Tracking Technologies
Our website may use cookies to:
- Understand user behaviour
- Improve user experience
- Remember preferences
- Track traffic for future marketing
You may control or disable cookies through your browser settings. For more details, visit www.allaboutcookies.org.
6. Data Security
We implement appropriate administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your personal data:
- As long as necessary for the purposes stated in this policy
- As long as required to fulfil our contract with you
- As required by applicable laws (e.g. tax, accounting, legal obligations)
- Until you withdraw your consent (if processing is based on consent)
We will delete or anonymize your data when no longer required.
8. International Transfers
Although our operations are based in Malaysia and Singapore, we may store or process your data using third-party service providers located in other countries. These transfers will be in compliance with PDPA and appropriate safeguards will be applied.
9. Your Rights Under PDPA
Under Malaysia’s PDPA, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Withdraw consent at any time
- Request data deletion (subject to legal exceptions)
- Object to processing for direct marketing
- Lodge a complaint with the Personal Data Protection Department (JPDP)
To exercise any of these rights, contact us at the details below.
10. Minors
Our website is not intended for individuals under the age of 14. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it deleted.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The latest version will always be available on our website. Continued use of our services after changes constitute acceptance.
12. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:
📧 Email: info@happylifemall.com
WhatsApp/SMS: +6011-5764 0717
Address: NO. 3, Jalan PJS 11/15, Bandar Sunway, 47500 Petaling Jaya, Selangor